Journey progress

The journey progress bar shows how close a learner is to completing a journey. Depending on the journey settings, Collegial calculates progress in one of two ways: by completed items or by time invested. 

The progress bar moves whenever a learner completes any item — including optional ones. What differs between the two modes is what counts toward the journey being marked as completed.

TABLE OF CONTENTS

• Complete obligatory items
• Invest set amount of time
• Progress bar updates
  • How sections affect journey progress
  • Why journey progress may look “stuck”
  • Recent update to progress calculation

Complete obligatory items

When the creator selects "Finish all obligatory items to complete", the progress bar shows the obligatory item count and the total number of hours to complete, regardless of how many have already been invested.

The journey is marked as completed once the learner finishes all obligatory items.

The progress bar moves whenever a learner completes any obligatory item. Collegial calculates the percentage across all obligatory items in the journey:

Completed obligatory items /  total obligatory items

Example: a journey has 10 items, including 2 optional ones

• A learner completes all 8 obligatory items but none of the optional ones — progress shows 100% and the journey is marked as completed
• A learner completes all 6 obligatory items and the 2 optional ones — progress shows 75% and the journey is not marked as completed
• A learner completes 8 obligatory items and 2 optional ones — progress shows 100% and the journey is marked as completed

Note: It is not possible to have more than 100% in the progress bar, even if the learner completed all the obligatory and optional items.  

Invest set amount of time

When the creator selects "Invest X hours to complete", admins set an hours target at the journey level. Only time spent in obligatory items counts toward the hours target to complete the journey.

The progress bar moves whenever a learner invests time in any obligatory item. Collegial calculates the percentage across all obligatory time invested:

Total hours obligatory invested / total obligatory hours target

Example: a journey has 10 items, including 2 optional ones, requiring 10 hours to complete

• A learner invests 3 hours in obligatory items and  7 hours in optional ones— progress shows 30% and the journey is not marked as completed
• A learner invests 10 hours in obligatory items — progress shows 100% and the journey is marked as completed
• A learner invests 11 hours in obligatory items — progress shows 100% and the journey is marked as completed
• A learner invests 10 hours in optional items — progress shows 0% and the journey is not marked as completed

Note: It is not possible to have more than 100% in the progress bar, even if the learner completed all the obligatory and optional items.  

Known issue

Currently, time spent in optional items is incorrectly counted toward the progress percentage. This means the progress bar may show a higher percentage than expected when a learner invests time in optional items. This does not affect journey completion — only time spent in obligatory items triggers the journey being marked as completed.

Progress bar updates

The progress bar reflects either one of two Journey completion rules, as configured by its Admin in the Journey settings. 

The system updates progress and time estimates as learners complete activities. On completion, the completion date displays inside the progress container.

In most cases the progress bar updates within a few seconds, but it can occasionally take longer. If delayed by more than 15 minutes, report a bug.

How sections affect journey progress

Collegial updates section progress as the learner completes learning items within a section.

Collegial marks a section as completed only when the learner has completed all obligatory items inside it.

If the section is an obligatory item in the journey, you will gain section completion and a progress update when you complete all the obligatory items inside the section.

Example

A journey has two sections. Section 1 contains items A, B, and C. Section 2 contains items D, E, and F.

• When the learner completes items A, B, and C, Section 1 is marked as complete and journey progress updates
• When the learner then completes items D, E, and F, Section 2 is marked as complete and journey progress updates again

Why journey progress may look “stuck”

Progress can still look stuck when Collegial cannot count progress for an item.

This is most common when:

- The journey includes an item where the content provider does not send progress data

- The learner hasn't completed all obligatory items in the section

For more on how Collegial receives progress from content providers, see Partner course progress and learning effort.

Recent update to progress calculation

Collegial recently updated how journey progress is calculated to match the section behaviour described above.

If you are a learner and your progress has dropped to 0%, you have not missed anything. Your completed items are still recorded — the way Collegial calculates and displays progress has changed.

We are working on a better way for learners to track their progress in journeys and will share an update when it is available.