Review the status of tickets in the Customer support portal

Created by Joakim Karlsson, Modified on Mon, 9 Feb at 10:19 AM by Joakim Karlsson

TABLE OF CONTENTS

How to review tickets in the Customer support portal

This article explains how to view, filter, and sort support tickets in the Customer support portal. You can filter the ticket list by status to view "All Tickets", "Open or Pending", or "Resolved or Closed" tickets.

Viewing tickets

Navigate to the tickets page at https://collegial.freshdesk.com/support/tickets or by clicking the "Tickets" tab in the main navigation bar
The main area of the page lists the tickets
Each ticket in the list displays its subject, ticket number, creation date, and status

Filtering and sorting tickets

On the right side of the page, use the "Status" dropdown to filter for "All Tickets", "Open or Pending", or "Resolved or Closed" tickets
Use the "Sort by" dropdown to organize the ticket list by criteria such as "Date Created", "Last Modified", or "Status"
Below the "Sort by" dropdown, you can select "Ascending" or "Descending" to set the order of the list