An overview of the Customer support portal

Created by Joakim Karlsson, Modified on Mon, 9 Feb at 10:18 AM by Joakim Karlsson

TABLE OF CONTENTS

An overview of the Customer support portal

The Customer support portal is your central hub for handling all support requests and tracking your communication with the Collegial support team. This guide gives you a quick overview of the portal's functions and links to detailed articles for each feature.

What the Customer support portal is for

You can use the portal to perform several key actions.

Submit new support tickets to the Collegial support team
Review the status of all your tickets, including open, pending, and closed ones
Export reports of your ticket history

Account management

Your account is your key to the portal's features. Here's how to manage your access:

For instructions on creating a new account, see: Sign up for an account in the Customer support portal
To access your existing account, see: Log in to the Customer support portal
To see tickets from your entire organization, see: How to enable organization-wide ticket visibility in the Customer support portal

Ticket management

Once you're logged in, you can manage all aspects of your support tickets.

To create a new request, see: Submit a ticket in the Customer support portal
To view, filter, and sort your existing tickets, see: Review the status of tickets in the Customer support portal
To download a report of your tickets, see: Export a tickets report in the Customer support portal