How to enable organization-wide ticket visibility in the Customer support portal

Created by Joakim Karlsson, Modified on Mon, 9 Feb at 10:20 AM by Joakim Karlsson

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How to enable organization-wide ticket visibility in the Customer support portal

This article explains what the organization-wide ticket visibility setting is and how you can request to have it enabled for your account.

What is organization-wide ticket visibility?

By default, when you log in to the Customer support portal, you can only see the support tickets that you have personally submitted.

The organization-wide ticket visibility setting is a special permission that allows your account to view all support tickets submitted by anyone within your entire organization, including all historical tickets. This is especially useful for managers or team members who need to track all of your company's support requests in one place.

Enabling this setting adds a "Created by" filter to the tickets page, which allows you to view tickets submitted by everyone in your company, specific individuals, or just your own tickets.

How to request this setting to be turned on

This setting must be enabled for you by us at Collegial. Reach out to hello@collegial.com with the subject line "Request for organization-wide ticket visibility" and we will support you.